GENERAL TERMS AND CONDITIONS OF BUSINESS
Coaching and Consulting, Eva Kraš s.p. (Festive You)

1. INTRODUCTORY PROVISIONS
These General Terms and Conditions of Business define the terms of use for the services provided by Coaching and Consulting, Eva Kraš s.p. (Festive You). They are published on the website www.festiveyou.com.

These General Terms and Conditions form an integral part of the service subscription agreement in accordance with Article 120 of the Obligations Code (OZ) and supplement the subscription agreement, binding the parties as contractual provisions. The General Terms and Conditions are attached to the subscription agreement.
Individual provisions may also be expressly defined differently in the subscription agreement.
In the event of a conflict between the General Terms and specific agreements, the specific agreements shall prevail.

The General Terms and Conditions are drawn up in accordance with the Obligations Code (OZ), the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-2), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).

We recommend that you read them carefully before using our services.
The website www.festiveyou.com (hereinafter referred to as the "provider") is managed by Festive You, Eva Kraš s.p., who is also the provider of e-services (hereinafter the "service provider").

These General Terms and Conditions regulate the functioning of the website www.festiveyou.com, the rights and obligations of the subscriber (hereinafter also the "user"), and the business relationship between the provider and the subscriber. The subscriber is bound by the General Terms and Conditions valid at the time of placing an online order. By submitting the order, the buyer confirms that they are familiar with the General Terms and Conditions, the personal data protection policy, and the legal notice.

The General Terms and Conditions are binding for all users of the services.

The provider may change the General Terms and Conditions without prior notice. The amended terms shall enter into force on the date of publication on the website, unless otherwise specified.

2) PROVIDER INFORMATION
• Company Name: Coaching and Consulting Eva Kraš s.p. (Festive You)
• Address: Bizantova cesta 22, 1215 Medvode, Slovenia
• Tax Number: 15229556
• Registration Number: 9600191000
• Bank Account (IBAN): SI56 0284 3026 6518 738 (held at NLB d.d.)
• E-mail: hello@festiveyou.com
• Website: www.festiveyou.com

Coaching and Consulting Eva Kraš s.p. (Festive You) offers:
– Online coaching and consulting
– Professional event hosting
– Laughter yoga workshops
– Marketing activities

The website www.festiveyou.com is intended for:
• Viewing information about programs, workshops, lectures, and other offerings
• Submitting inquiries, signing up for coaching, subscribing to newsletters, and accessing materials
• Providing event notifications, publishing blog content, and managing events

Festive You commits to providing content on the website that is up-to-date, transparent, and reliable.

3) ACCESS TO INFORMATION

The provider undertakes to supply the client with the following information prior to the conclusion of any contract:

• The identity of the company (company name, registered office, registration number, and tax number)

• Contact details enabling quick and efficient communication (e-mail, telephone)

• The essential characteristics of the goods or services (including any after-sales services)

• The availability of products (each item or service offered on the website should be available within a reasonable timeframe)

• The terms of delivery of goods or performance of services (method, location, and delivery/execution timeframe)

• Prices, which must be clearly and unambiguously defined, including whether they include taxes, delivery charges, and other fees

• The validity period of the offer

• The methods of payment and delivery

• The period during which the client may withdraw from the contract, including the conditions for withdrawal (a description of the right of withdrawal in accordance with Article 134 of the Consumer Protection Act – ZVPot-1; in cases where the buyer has no right of withdrawal under Article 135 of ZVPot-1, they must be expressly informed thereof)

• An explanation of the complaints procedure, including full contact details of the responsible person or customer support service

4) LIMITATION OF LIABILITY

Festive You, Eva Kraš s.p. provides coaching services, educational workshops, lectures, event hosting, marketing services, and online educational programs for both individuals and legal entities.

Participants in Festive You programs gain knowledge intended for personal development and enrichment of mindset. The application of this knowledge is at the participant’s own risk.

The provider does not hold a medical or therapeutic degree and is not a doctor, therapist, psychologist, psychotherapist, or psychiatrist. The services provided are informational, supportive, and motivational in nature and are not intended for diagnosing, treating, or curing any medical or psychological conditions.

The provider makes no guarantees regarding the accuracy, completeness, or legal validity of the information shared and accepts no liability for any direct or indirect consequences arising from its use.

Clients are advised to consult qualified professionals before making significant life decisions.

The provider is also not responsible for the content of opinions about services written by website visitors. The provider reserves the right to review and reject any opinions that contain clear falsehoods, inappropriate content, misleading or offensive statements. The seller assumes no responsibility for the information presented in such opinions and disclaims any liability arising from them.

5) REGISTRATION FOR FREE WEBINAR

Participants register independently for a group-based free webinar by submitting their first and last name and email address through a designated form. By doing so, they confirm their consent for the use of their data for the purpose of receiving information about the provider’s services. Upon registration, participants receive a link to the event via email.

As a member of the Festive You group program, the client acknowledges that any information shared in forums, chats, messages, video calls, emails, or by any other means may be visible to other group members.

The client agrees to treat all such information from other members as confidential. They also agree not to disclose or share any proprietary information of other members with external individuals or entities.

The client further agrees not to violate any copyright or intellectual property rights of other members.

The client understands that violation of any provision in this clause may result in removal from the group without reimbursement.

6) CONCLUSION OF A COACHING AGREEMENT

For individual coaching, a separate written agreement is concluded between the provider and the client. The agreement is entered into:
• After a free 30-minute introductory conversation (discovery call),
• And upon confirmation of the terms of cooperation by signing the contract by both parties.

The contract precisely defines the rights and obligations of the parties as well as the details of the agreed service.

7) RIGHT OF WITHDRAWAL FROM THE CONTRACT

The client has the right to withdraw from the contract within 14 days of signing it, without providing any reason.

If the client has already used the agreed coaching or other services during this period, the value of the services already provided and any incurred costs shall be calculated and deducted accordingly, and the client shall cover these costs to the provider.

Details regarding the withdrawal procedure are defined in the individual contract signed between the provider and the client.

8) PRICES AND PAYMENT

The prices of services are specified in the offers and individual contracts for each service.
All prices are stated in euros (€) and do not include VAT, as Festive You is not a VAT-registered entity.

Payment is made based on a pro forma invoice or invoice issued by the provider to the client.
Service delivery begins only after payment has been received or in accordance with the agreed terms stated in the contract.

9) COPYRIGHT PROTECTION

Without the express written consent of the provider, it is prohibited to modify, adapt, or otherwise alter the provider’s copyrighted works, or to transfer any rights related to such works to third parties.

Clients do not acquire any copyright or intellectual property rights in the educational programs developed by the provider or in which the provider holds material copyrights. The same applies to programs or workshops created in cooperation with external partners.

10) COMPLAINTS

In case of any issues, the client may contact the provider via email at hello@festiveyou.com or by regular mail at:
Eva Kraš s.p., Bizantova 22, 1215 Medvode, Slovenia.

The provider undertakes to handle the complaints procedure fairly and, in the case of a justified complaint, to respond promptly in accordance with these General Terms and Conditions and fulfill the obligations owed to the customer or client under these provisions.

The complaint handling process is confidential.

10) OUT-OF-COURT CONSUMER DISPUTE RESOLUTION

In accordance with legal provisions, the provider does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer might initiate under the Out-of-Court Settlement of Consumer Disputes Act.

As a provider of goods and services offering online services within the Republic of Slovenia and internationally, the provider publishes on its website an electronic link to the Online Dispute Resolution (ODR) platform for consumer disputes:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This regulation arises from the Out-of-Court Settlement of Consumer Disputes Act and Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, as well as the amendment to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

The provider and the client undertake to resolve disputes amicably. If this is not possible, disputes shall be subject to the jurisdiction of the competent court in Ljubljana.
The interpretation of the contract, the General Terms and Conditions, and any disputes shall be governed by the law of the Republic of Slovenia.

Ljubljana, June 4th 2025...